FREQUENTLY ASKED QUESTIONS
Please read our FAQ before sending us a message.
There is a drop down menu to the right of the listing photo with different prices depending on which item and size.
READ description in the listing for customization included, MOST REQUESTS ARE INCLUDED in cost.
Ideally copy and paste the customization information in the notes to seller box at checkout. (choices for: colors, name, date, quote, location, etc..) If you don’t know how to copy and paste or forget, write in email after purchase firstname.lastname@example.orgLet us know if you do not want a proof.
If your purchase requires a photo or sound file, attach in email email@example.com
Check your spam folder and add firstname.lastname@example.org to your email contacts
The major portion of custom artwork is the time it takes to create, therefore we require a purchase first. We have celebrity clients as well as major companies that we also require the purchase prior to proof, so we keep it the same for all clients to be fair to everyone. All customers are treated like royalty regardless of social status..We provide the proofs in order received in our email inbox =)
Once you purchase your Custom Artwork, we will send you a proof =) You can ask for a revision if your proof is not correct =) If you do not want a proof, please let us know.
PROOFS: TYPICALLY 1 – 3 business days.
1-2 business day or sooner with mail upgrade.
Shipped within 2 business days of approval – Canvas add 1 day
—–Regular USA shipping should arrive in 5-7 days. We have no control once it leaves our building. We can’t guarantee delivery dates. Priority mail upgrade is 2 to 3 days, not guaranteed, but most of the time works well.The only guaranteed shipping by USPS is Express* 1-2 business days mail upgrade. *USPS will only refund shipping, not the product amount if delayed.
Fastest and most affordable option is our Digital emailed – to print on your own.
—–International Expedited shipping can be purchased upon request.
Shipments outside the USA usually take 3 to 10 days & can be longer 3 to 10 weeks to arrive. USPS does not always update international shipments, but they do show up when unexpected.
SIZE= print size (8×10 = 8×10 art print)
—–PRINT art on premium museum quality paper-No opening. If included, Digital photos printed on top)
—–FRAMED = Art professionally Framed /ready to hang
FRAME SIZE itself has a 1.25 inch border on each side (11×14 frame measures 14.25 x16.25)
—–FRAMED+MAT = Art with acid free 4-ply mat & frame.
—–MATTED= Art with acid free 4-ply ma also fit these sizes (NO frame)
5×7 fits 8×10 frame
7×9 fits 8×10 frame
8×10 fits 11×14 frame
10×13 fits 11×14 frame
14×18 fits 16×20 frame
CANVAS = Art on premium cotton canvas, 1.5” deep stretcher bars, size matches art, ready to hang.
Digital Emailed is a DIY Printable = Jpeg & Pdf files given in one of any size to print on your own
DIY are high resolution jpeg and pdf files that can be printed at staples, your home computer, online print companies, or a local print shop. These CANNOT be resold or edited.
We discount and refund equal to shipping amount AFTER purchase upon approval =)
These may NOT be used for resale or any commercial use.
You can have us make ONE of ANY SIZE =) You save you even more money on larger sizes and international orders.
Once you approve, your non-editable files are given in ONE size of your choice will be sent in Etsy email to fit ONE media such as paper, canvas, or other. Additional cost for more.